There is old saying “ You cannot improve
what you don’t measure”
The truth of this is clearly demonstrated
by Singapore’s first Olympic Gold medal winner,
Joseph Schooling and every other medal winner. He tracks the timing of his each and every
swim…not just how fast he completes the swim but how fast he gets off the
block, how far his first dive, and fast he first dives etc, etc. He is completely aware of every activity that
affects his performance, and is totally committed to improving every activity in
order to beat the Olympic and World Record.
He knows that he cannot swim naturally, or
like normal…and he never does.
In our business and in our lives we all want to be in winning positions. However,
- We often believe we can succeed do things normally as we normally do
- We seldom bother to measure our performance, not just the overall Profit and Loss but across all key Processes and Activities.
Most business even multinationals may not
be able to claim that that are fully aware of how the business activities are
conduct, how productive they are…. nor are they totally satisfied that they
have measured them well if at all.
The ICV Business Diagnostic program also
known as SMART was designed to:
·
Help business better understand
their performance,
·
Share performance data amongst
stakeholders and decision makers
·
Help create action plans in a
rational and systematic manner,
with the ultimate objective of helping them
progress in the journey of excellence and
becoming winners and champions in their field of business.
There are bountiful literature on business
excellence. These may be found on
SPRING’S Business Excellence Website (http://www.spring.gov.sg/Building-Trust/Business-Excellence/Documents/BE_Framework.pdf
) . Many of these may sound rather complex and
academic.
The SMART program has translated these into
a simple and easy to understand diagnostic framework that leads to Action
Planning and real improvements. Many
Businesses have found this program extremely useful is helping the organization
in its journey towards excellence.
We would certainly suggest that the
Business Diagnostic program is a valuable way to use one of your Free $5,000
ICV Vouchers.
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